FAQs
FREQUENTLY ASKED QUESTIONS
HOW DO I PLACE AN ORDER?
Very easy, after deciding the product(s), quantity, size(s) & shipping method, simply click the "Buy It Now" Button that can be found at the bottom of each product description, afterwards you will proceed to Check Out. If you are buying multiple products, click on the "My Cart" icon at the upper right corner of your screen to proceed to Check Out.
CAN I CHANGE MY ORDER?
Yes, we do accept any changes to an order. Please note that if you need to make any changes to your orders, please contact our customer service within 24 hours of placing the order. We do follow a refund policy as well. For more information about refund policy please go to policies, refund policies.
WHAT ARE YOUR PAYMENT METHODS?
PayPal and Credit Cards
WHAT IS THE CURRENCY OF THE STORE? CAN I PAY IN ANOTHER CURRENCY?
All prices will be shown in local currency depending on which country (GEO IP address) the customer is located. However, when a customer checks out, they will be billed in JPY, since the store is based in Japan. Your bank or card provider will automatically convert your subtotal depending on their current conversion rates.
HOW LONG DOES SHIPPING TAKE?
Shipping time varies by location. These are our estimates:
LOCATION*ESTIMATED SHIPPING TIME
UK and Ireland 15-30 Business days
United States 7-14 Business days
Canada, Europe 15-50 Business days
Australia, New Zealand 15-40 Business days
Mexico, Central America, South America 20-60 Business days
China, South Korea, Japan 20-40 Business days
Southeast Asia 15-30 Business days
CAN I CHANGE MY SHIPPING ADDRESS?
Once you have placed an order, the information goes straight to the shipping department which takes 2-3 working days to process. After that the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 24 hours of placing the order.
Please ensure that all the information you have provided is correct before submitting you order to prevent losses in mail or other mishaps from happening/
DISCLAIMER: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels, and/or if you are no longer residing in the address provided.
Do note:
1. To all UAE customers, please provide your PO Box or Zip code during checkout to avoid delays on processing and shipping of your orders.
2.Customs, Postal Services & (Zensesco) are different entities hence we are not liable for any delays caused by customs or local post services.
HOW LONG DO I WAIT UNTIL MY ORDER IS SENT OUT?
Our handling and processing time takes 2-5 business days. This means that your orders(s) will generally be sent out within this period.
WHEN WILL I RECEIVE MY ITEMS AFTER I PLACE AN ORDER?
The Duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment. Our Standard Shipping typically takes 2-6 weeks and depending on how fast customs in your country processes the package.
HOW DO I TRACK MY ORDER?
Tracking numbers are included in your shipping confirmation email. Alternatively, you may use below links to track down your parcel(s).
For further assistance, please contact our Customer Service through submitting a ticket at our website or emailing us at Info@zensesco.com. Our personal assistant is here to help you 24/7/365 through out the year.