Shipping Policy

We are glad to offer international shipping services that currently operate in over 200 countries worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

HOW DO YOU SHIP PACKAGES?

Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in Japan will be shipped by ePacket or EMS depending on the weight and size of the product. 

HOW MUCH SHIPPING COSTS?

We offer free shipping worldwide.

DO YOU SHIP WORLDWIDE?

Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

WHAT ABOUT CUSTOMS?

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

HOW LONG DOES SHIPPING TAKE?

Shipping time varies by location. These are our estimates:

LOCATION*ESTIMATED SHIPPING TIME

UK and Ireland 15-40 Business days

United States 7-20 Business days

Canada, Europe 15-40 Business days

Australia, New Zealand 20-40 Business days

Mexico, Central America, South America 15-30 Business days

China, South Korea, Japan 15-30 Business days

Southeast Asia 15-40 Business days

 

Note: In some cases, we might get some delays up to 3 weeks.

*This doesn’t include our 2-5 day processing time.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us us by e‑mail at Info@zensesco.com and we will do our best to help you out.